{"id":10638,"date":"2026-08-12T13:10:47","date_gmt":"2026-08-12T11:10:47","guid":{"rendered":"https:\/\/www.biloba-it.de\/?post_type=doku&#038;p=10638"},"modified":"2026-08-12T13:10:47","modified_gmt":"2026-08-12T11:10:47","slug":"reply-to-manager","status":"publish","type":"doku","link":"https:\/\/www.biloba-it.de\/en\/doku\/reply-to-manager\/","title":{"rendered":"Reply-To Manager: Reply-to address per flow and sales channel"},"content":{"rendered":"<style>.kb-row-layout-id10638_f1a001-01 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id10638_f1a001-01 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id10638_f1a001-01 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id10638_f1a001-01 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id10638_f1a001-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id10638_f1a001-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id10638_f1a001-01 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column10638_f1a001-c1 > .kt-inside-inner-col,.kadence-column10638_f1a001-c1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column10638_f1a001-c1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column10638_f1a001-c1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column10638_f1a001-c1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column10638_f1a001-c1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column10638_f1a001-c1{position:relative;}@media all and (max-width: 1024px){.kadence-column10638_f1a001-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column10638_f1a001-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column10638_f1a001-c1\"><div class=\"kt-inside-inner-col\">\n<p class=\"wp-block-paragraph\">Antworten auf automatische Shop-Mails gehen standardm\u00e4\u00dfig an die Absenderadresse deines Shops und landen dadurch oft im falschen Postfach. Der Reply-To Manager setzt f\u00fcr die Mails aus deinen Flows einen echten Reply-To-Header, sodass Kundenantworten direkt beim richtigen Empf\u00e4nger ankommen, zum Beispiel beim Kunden selbst oder in einem bestimmten Support-Postfach.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Echter Reply-To-Header statt Absender-Verbiegen: das Core-Feld \u201eAntworten an\u201c setzt nur die Absenderadresse<\/li>\n\n\n\n<li>Regeln pro Flow und pro Verkaufskanal, inklusive globaler Fallback-Regel<\/li>\n\n\n\n<li>Twig-Variablen f\u00fcr Antwortadresse und Anzeigenamen, z.\u00a0B. die E-Mail-Adresse aus dem Kontaktformular<\/li>\n\n\n\n<li>Presets f\u00fcr Kontaktformular, Bestellbest\u00e4tigung und Versandbest\u00e4tigung<\/li>\n\n\n\n<li>Optionaler Absender-Override (From) mit DKIM\/SPF-Hinweis direkt in der Administration<\/li>\n\n\n\n<li>Kill-Switch und Debug-Protokoll in der Konfiguration der Erweiterung<\/li>\n\n\n\n<li>Eigene Rechte (Viewer und Editor) f\u00fcr die Regelverwaltung<\/li>\n\n\n\n<li>Kein Eingriff in die Mail-Vorlagen n\u00f6tig<\/li>\n<\/ol>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id10638_f1a002-01 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id10638_f1a002-01 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id10638_f1a002-01 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id10638_f1a002-01 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id10638_f1a002-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id10638_f1a002-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id10638_f1a002-01 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column10638_f1a002-c1 > .kt-inside-inner-col,.kadence-column10638_f1a002-c1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column10638_f1a002-c1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column10638_f1a002-c1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column10638_f1a002-c1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column10638_f1a002-c1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column10638_f1a002-c1{position:relative;}@media all and (max-width: 1024px){.kadence-column10638_f1a002-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column10638_f1a002-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column10638_f1a002-c1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">Voraussetzungen<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shopware <strong>6.7<\/strong><\/li>\n\n\n\n<li>Zugriff auf die Shopware-Administration mit den n\u00f6tigen Rechten f\u00fcr die Regelverwaltung<\/li>\n\n\n\n<li>Keine externen Dienste oder API-Keys n\u00f6tig<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id10638_f1a003-01 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id10638_f1a003-01 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id10638_f1a003-01 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id10638_f1a003-01 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id10638_f1a003-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id10638_f1a003-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id10638_f1a003-01 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column10638_f1a003-c1 > .kt-inside-inner-col,.kadence-column10638_f1a003-c1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column10638_f1a003-c1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column10638_f1a003-c1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column10638_f1a003-c1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column10638_f1a003-c1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column10638_f1a003-c1{position:relative;}@media all and (max-width: 1024px){.kadence-column10638_f1a003-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column10638_f1a003-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column10638_f1a003-c1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">Kompatibilit\u00e4t<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unterst\u00fctzt wird Shopware <strong>6.7<\/strong><\/li>\n\n\n\n<li>\u00c4ltere Versionen (6.6 oder fr\u00fcher) werden nicht unterst\u00fctzt<\/li>\n\n\n\n<li>Keine Anpassung an bestehenden Mail-Vorlagen n\u00f6tig<\/li>\n\n\n\n<li>Keine Abh\u00e4ngigkeit von Drittanbieter-Erweiterungen<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<style>.kb-row-layout-id10638_f1a004-01 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id10638_f1a004-01 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id10638_f1a004-01 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id10638_f1a004-01 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id10638_f1a004-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id10638_f1a004-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id10638_f1a004-01 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column10638_f1a004-c1 > .kt-inside-inner-col,.kadence-column10638_f1a004-c1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column10638_f1a004-c1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column10638_f1a004-c1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column10638_f1a004-c1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column10638_f1a004-c1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column10638_f1a004-c1{position:relative;}@media all and (max-width: 1024px){.kadence-column10638_f1a004-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column10638_f1a004-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column10638_f1a004-c1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">Installation<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Erweiterung im Shopware Store erwerben und im Shop installieren.<\/li>\n\n\n\n<li>Unter <strong>Erweiterungen \u2192 Meine Erweiterungen<\/strong> aktivieren.<\/li>\n\n\n\n<li>Cache leeren und die Administration bei Bedarf neu laden (F5).<\/li>\n<\/ol>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<style>.kb-row-layout-id10638_f1a005-01 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id10638_f1a005-01 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id10638_f1a005-01 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id10638_f1a005-01 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id10638_f1a005-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id10638_f1a005-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id10638_f1a005-01 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column10638_f1a005-c1 > .kt-inside-inner-col,.kadence-column10638_f1a005-c1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column10638_f1a005-c1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column10638_f1a005-c1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column10638_f1a005-c1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column10638_f1a005-c1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column10638_f1a005-c1{position:relative;}@media all and (max-width: 1024px){.kadence-column10638_f1a005-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column10638_f1a005-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column10638_f1a005-c1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">Einrichtung: Erste Regel anlegen<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Zu <strong>Einstellungen \u2192 Erweiterungen \u2192 Reply-To Manager<\/strong> wechseln.<\/li>\n\n\n\n<li>Oben rechts auf <strong>\u201eRegel anlegen\u201c<\/strong> klicken.<\/li>\n\n\n\n<li>Im Feld \u201ePreset\u201c eine Vorlage w\u00e4hlen, zum Beispiel \u201eKontaktformular\u201c. Der passende Flow und typische Werte werden vorbelegt, dabei werden nur leere Felder bef\u00fcllt.<\/li>\n\n\n\n<li>Bei Bedarf \u201eFlow\u201c und \u201eVerkaufskanal\u201c anpassen. Ohne Auswahl beim Verkaufskanal gilt die Regel f\u00fcr alle Kan\u00e4le.<\/li>\n\n\n\n<li>Unter \u201eAntwortadresse (Reply-To)\u201c die gew\u00fcnschte Adresse oder eine Twig-Variable eintragen.<\/li>\n\n\n\n<li>Optional einen \u201eAntwortnamen\u201c setzen.<\/li>\n\n\n\n<li>Speichern. Je Kombination aus Flow und Verkaufskanal ist nur eine Regel m\u00f6glich.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large has-custom-border\"><a href=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-4.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"878\" src=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-4-1024x878.png\" alt=\"Preset-Auswahl beim Anlegen einer neuen Regel\" class=\"wp-image-10642\" style=\"border-width:1px\" srcset=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-4-1024x878.png 1024w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-4-300x257.png 300w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-4-768x658.png 768w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-4-14x12.png 14w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-4.png 1400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Preset-Auswahl f\u00fcr eine neue Regel<\/figcaption><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<style>.kb-row-layout-id10638_f1a006-01 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id10638_f1a006-01 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id10638_f1a006-01 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id10638_f1a006-01 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id10638_f1a006-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id10638_f1a006-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id10638_f1a006-01 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column10638_f1a006-c1 > .kt-inside-inner-col,.kadence-column10638_f1a006-c1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column10638_f1a006-c1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column10638_f1a006-c1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column10638_f1a006-c1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column10638_f1a006-c1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column10638_f1a006-c1{position:relative;}@media all and (max-width: 1024px){.kadence-column10638_f1a006-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column10638_f1a006-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column10638_f1a006-c1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">1 \u00b7 Regeln pro Flow und Verkaufskanal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Jede Regel gilt f\u00fcr eine Kombination aus Flow und Verkaufskanal. Die genaueste Regel gewinnt: Flow und Verkaufskanal vor Flow vor Verkaufskanal vor global. So kannst du die Bestellbest\u00e4tigung anders behandeln als das Kontaktformular, und einzelne Verkaufskan\u00e4le abweichend vom Rest.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nur eine Regel je Kombination aus Flow und Verkaufskanal, Duplikate werden verhindert<\/li>\n\n\n\n<li>Eine globale Fallback-Regel greift, wenn keine speziellere Regel passt<\/li>\n\n\n\n<li>Die Regel der Erweiterung hat Vorrang vor dem Flow-Builder-Feld \u201eAntworten an\u201c<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large has-custom-border\"><a href=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"878\" src=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-1-1024x878.png\" alt=\"Regel-Liste im Admin: drei Reply-To-Regeln mit Flow, Verkaufskanal, Antwortadresse und Absender-Status\" class=\"wp-image-10639\" style=\"border-width:1px\" srcset=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-1-1024x878.png 1024w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-1-300x257.png 300w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-1-768x658.png 768w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-1-14x12.png 14w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-1.png 1400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Regel-Liste im Reply-To Manager<\/figcaption><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<style>.kb-row-layout-id10638_f1a007-01 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id10638_f1a007-01 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id10638_f1a007-01 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id10638_f1a007-01 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id10638_f1a007-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id10638_f1a007-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id10638_f1a007-01 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column10638_f1a007-c1 > .kt-inside-inner-col,.kadence-column10638_f1a007-c1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column10638_f1a007-c1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column10638_f1a007-c1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column10638_f1a007-c1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column10638_f1a007-c1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column10638_f1a007-c1{position:relative;}@media all and (max-width: 1024px){.kadence-column10638_f1a007-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column10638_f1a007-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column10638_f1a007-c1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">2 \u00b7 Twig-Variablen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Antwortadresse und Anzeigename lassen sich \u00fcber Twig-Variablen bef\u00fcllen, etwa die E-Mail-Adresse aus dem Kontaktformular oder die Adresse des Bestellkunden. Die verf\u00fcgbaren Variablen sind auf der Detailseite jeder Regel in der Karte \u201eVerf\u00fcgbare Variablen\u201c dokumentiert und lassen sich per Klick kopieren.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><code>{{ contactFormData.email }}<\/code> sowie <code>{{ contactFormData.firstName }}<\/code> \/ <code>{{ contactFormData.lastName }}<\/code> f\u00fcr das Kontaktformular<\/li>\n\n\n\n<li><code>{{ order.orderCustomer.email }}<\/code> f\u00fcr die Bestellbest\u00e4tigung<\/li>\n\n\n\n<li><code>{{ customer.email }}<\/code> f\u00fcr angemeldete Kunden<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">L\u00e4sst sich eine Variable im jeweiligen Kontext nicht aufl\u00f6sen, wird die Regel \u00fcbersprungen und die Mail geht unver\u00e4ndert hinaus.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-custom-border\"><a href=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-2.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"878\" src=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-2-1024x878.png\" alt=\"Regel-Editor mit Twig-Variablen in der Antwortadresse und im Antwortnamen\" class=\"wp-image-10640\" style=\"border-width:1px\" srcset=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-2-1024x878.png 1024w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-2-300x257.png 300w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-2-768x658.png 768w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-2-14x12.png 14w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-2.png 1400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Regel-Editor mit Twig-Variablen<\/figcaption><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<style>.kb-row-layout-id10638_f1a008-01 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id10638_f1a008-01 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id10638_f1a008-01 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id10638_f1a008-01 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id10638_f1a008-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id10638_f1a008-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id10638_f1a008-01 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column10638_f1a008-c1 > .kt-inside-inner-col,.kadence-column10638_f1a008-c1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column10638_f1a008-c1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column10638_f1a008-c1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column10638_f1a008-c1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column10638_f1a008-c1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column10638_f1a008-c1{position:relative;}@media all and (max-width: 1024px){.kadence-column10638_f1a008-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column10638_f1a008-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column10638_f1a008-c1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">3 \u00b7 Absender-Override (From) mit DKIM\/SPF-Hinweis<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Zus\u00e4tzlich zur Antwortadresse kannst du optional auch die Absenderadresse (From) und den Absendernamen \u00fcberschreiben. Ein Hinweis in der Administration erinnert dabei an die SPF-, DKIM- und DMARC-Verantwortung f\u00fcr die verwendete Absender-Domain: Eine abweichende Absenderadresse kann von empfangenden Mail-Servern abgelehnt werden, wenn diese Eintr\u00e4ge nicht korrekt konfiguriert sind.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-custom-border\"><a href=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-3.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"878\" src=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-3-1024x878.png\" alt=\"Absender-Override mit Hinweis auf SPF- und DKIM-Konfiguration\" class=\"wp-image-10641\" style=\"border-width:1px\" srcset=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-3-1024x878.png 1024w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-3-300x257.png 300w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-3-768x658.png 768w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-3-14x12.png 14w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-3.png 1400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Absender-Override mit DKIM-Hinweis<\/figcaption><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<style>.kb-row-layout-id10638_f1a009-01 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id10638_f1a009-01 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id10638_f1a009-01 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id10638_f1a009-01 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id10638_f1a009-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id10638_f1a009-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id10638_f1a009-01 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column10638_f1a009-c1 > .kt-inside-inner-col,.kadence-column10638_f1a009-c1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column10638_f1a009-c1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column10638_f1a009-c1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column10638_f1a009-c1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column10638_f1a009-c1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column10638_f1a009-c1{position:relative;}@media all and (max-width: 1024px){.kadence-column10638_f1a009-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column10638_f1a009-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column10638_f1a009-c1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">4 \u00b7 Kill-Switch und Debug-Protokoll<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In der Konfiguration der Erweiterung (<strong>Erweiterungen \u2192 Meine Erweiterungen \u2192 Reply-To Manager \u2192 Konfiguration<\/strong>) stehen zwei Schalter bereit:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Feld<\/th><th>Bedeutung<\/th><\/tr><\/thead><tbody><tr><td><strong>Plugin aktiv<\/strong><\/td><td>Schaltet alle Reply-To-Regeln auf einen Schlag aus, ohne den Mailversand zu stoppen. Shopware versendet die Mails weiterhin normal, nur ohne den gesetzten Reply-To-Header.<\/td><\/tr><tr><td><strong>Debug-Protokoll f\u00fcr Regel-Entscheidungen<\/strong><\/td><td>Schreibt bei angewendeten Regeln einen Eintrag zur getroffenen Entscheidung. Kann E-Mail-Adressen enthalten, daher nur bei Bedarf einschalten.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large has-custom-border\"><a href=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-5.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"878\" src=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-5-1024x878.png\" alt=\"Konfiguration der Erweiterung mit Aktiv-Schalter und Debug-Protokoll\" class=\"wp-image-10643\" style=\"border-width:1px\" srcset=\"https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-5-1024x878.png 1024w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-5-300x257.png 300w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-5-768x658.png 768w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-5-14x12.png 14w, https:\/\/www.biloba-it.de\/wp-content\/uploads\/2026\/08\/biloba-mail-reply-to-5.png 1400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Konfiguration des Reply-To Managers<\/figcaption><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<style>.kb-row-layout-id10638_f1a010-01 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id10638_f1a010-01 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id10638_f1a010-01 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id10638_f1a010-01 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id10638_f1a010-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id10638_f1a010-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id10638_f1a010-01 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column10638_f1a010-c1 > .kt-inside-inner-col,.kadence-column10638_f1a010-c1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column10638_f1a010-c1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column10638_f1a010-c1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column10638_f1a010-c1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column10638_f1a010-c1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column10638_f1a010-c1{position:relative;}@media all and (max-width: 1024px){.kadence-column10638_f1a010-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column10638_f1a010-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column10638_f1a010-c1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading10638_faq-hd, .wp-block-kadence-advancedheading.kt-adv-heading10638_faq-hd[data-kb-block=\"kb-adv-heading10638_faq-hd\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading10638_faq-hd mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading10638_faq-hd[data-kb-block=\"kb-adv-heading10638_faq-hd\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading10638_faq-hd img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading10638_faq-hd[data-kb-block=\"kb-adv-heading10638_faq-hd\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading10638_faq-hd wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading10638_faq-hd\">FAQs<\/h2>\n\n\n<style>.kt-accordion-id10638_faq-ac .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:18px;}.kt-accordion-id10638_faq-ac .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id10638_faq-ac > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{background:var(--global-palette5, #4A5568);font-weight:bold;color:var(--global-palette9, #ffffff);padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}.kt-accordion-id10638_faq-ac:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id10638_faq-ac:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette9, #ffffff);}.kt-accordion-id10638_faq-ac:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:var(--global-palette9, #ffffff);}.kt-accordion-id10638_faq-ac:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id10638_faq-ac:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette5, #4A5568);}.kt-accordion-id10638_faq-ac > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id10638_faq-ac .kt-blocks-accordion-header:focus-visible{background:var(--global-palette6, #718096);}.kt-accordion-id10638_faq-ac:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id10638_faq-ac:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id10638_faq-ac:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id10638_faq-ac:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette6, #718096);}@media all and (max-width: 767px){.kt-accordion-id10638_faq-ac .kt-accordion-inner-wrap{display:block;}.kt-accordion-id10638_faq-ac .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:18px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id10638_faq-ac kt-accordion-has-5-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane10638_p001\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>\u00c4ndert der Reply-To Manager den Absender meiner Shop-Mails?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Nein. Standardm\u00e4\u00dfig bleibt der Absender (From) unver\u00e4ndert, es wird nur ein zus\u00e4tzlicher Reply-To-Header gesetzt. Nur wenn du in einer Regel bewusst eine Absenderadresse eintr\u00e4gst, wird der Absender \u00fcberschrieben.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane10638_p002\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Was passiert, wenn eine Twig-Variable im Kontext nicht existiert?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Die Regel wird f\u00fcr diesen Mailversand \u00fcbersprungen, die Mail geht ganz normal ohne den gesetzten Reply-To-Header hinaus. Es gibt keinen Fehler und keinen Versandabbruch.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane10638_p003\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Kann ich f\u00fcr einen einzelnen Verkaufskanal eine abweichende Regel anlegen?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Ja. Beim Anlegen einer Regel l\u00e4sst sich der Verkaufskanal einschr\u00e4nken. Die genaueste Regel gewinnt, eine kanalspezifische Regel hat also Vorrang vor einer globalen Regel f\u00fcr denselben Flow.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane10638_p004\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Muss ich f\u00fcr den Absender-Override zus\u00e4tzlich etwas an SPF oder DKIM \u00e4ndern?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Ja, wenn du eine abweichende Absenderadresse verwendest, muss die entsprechende Absender-Domain per SPF, DKIM und DMARC korrekt konfiguriert sein. Sonst k\u00f6nnen empfangende Mail-Server die Mail ablehnen oder als Spam einstufen. Die Administration zeigt dazu einen Hinweis an.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane10638_p005\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Wie finde ich heraus, welche Variablen in einem Flow verf\u00fcgbar sind?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Auf der Detailseite jeder Regel zeigt die Karte \u201eVerf\u00fcgbare Variablen\u201c die dokumentierten Variablen f\u00fcr den gew\u00e4hlten Flow. Ein Klick auf eine Variable kopiert sie direkt in die Zwischenablage.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<style>.kb-row-layout-id10638_support-01 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id10638_support-01 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id10638_support-01 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id10638_support-01 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id10638_support-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id10638_support-01 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id10638_support-01 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column10638_support-c1 > .kt-inside-inner-col,.kadence-column10638_support-c1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column10638_support-c1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column10638_support-c1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column10638_support-c1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column10638_support-c1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column10638_support-c1{position:relative;}@media all and (max-width: 1024px){.kadence-column10638_support-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column10638_support-c1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column10638_support-c1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bei Fragen oder Problemen stehen wir zur Verf\u00fcgung:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Support-Anfrage: <a href=\"https:\/\/www.biloba-it.de\/shopware-plugin-support\/\">biloba-it.de\/shopware-plugin-support<\/a><\/li>\n\n\n\n<li>E-Mail: <a href=\"mailto:support@biloba-it.de\">support@biloba-it.de<\/a><\/li>\n\n\n\n<li>Telefon: +49 (0) 711 \u2013 13633800<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Replies to shop emails are automatically routed to the correct inbox: with the Reply-To Manager, you can set up rules for each flow and sales channel, including Twig variables, presets and an optional sender override.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-10638","doku","type-doku","status-publish","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/www.biloba-it.de\/en\/wp-json\/wp\/v2\/doku\/10638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.biloba-it.de\/en\/wp-json\/wp\/v2\/doku"}],"about":[{"href":"https:\/\/www.biloba-it.de\/en\/wp-json\/wp\/v2\/types\/doku"}],"version-history":[{"count":1,"href":"https:\/\/www.biloba-it.de\/en\/wp-json\/wp\/v2\/doku\/10638\/revisions"}],"predecessor-version":[{"id":10644,"href":"https:\/\/www.biloba-it.de\/en\/wp-json\/wp\/v2\/doku\/10638\/revisions\/10644"}],"wp:attachment":[{"href":"https:\/\/www.biloba-it.de\/en\/wp-json\/wp\/v2\/media?parent=10638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}